It could be the most troublesome relief fund ever created: SASSA has faced nothing but controversy since launching the R350 grant to help support those impacted by COVID-19 and the subsequent lockdown. Following payment delays, slow responses, and muddled messaging, it seems a new issue has surfaced.

R350 grant: Bank verification issues surface

Frustrated applicants have vented their anger online over the past few days, after they ran into trouble with their ‘bank verification’ process. This is a crucial step in allowing someone to claim their R350 grant on a monthly basis, and should this process fail, it can leave desperate citizens in a financial hole:

SASSA issue guidance to concerned applicants

No stranger to answering a barrage of questions, SASSA has responded by explaining what is causing certain payment delays. Should a R350 grant recipient see their bank verification fail, they will likely be directed to the Post Office to collect their money in an alternative manner:

“What may be causing delays for some applicants, is the account failing bank verification. In such cases, the client is sent to the Post Office for cash payment. However, we do not advise that you go to the Post Office until you’ve received an SMS from SASSA confirming payment of the R350 grant.”

SASSA statement

Unfortunately, it’s another problem that has surfaced during the roll-out of this Relief of Distress Grant. But SASSA is, at least, facing the music. On Monday evening, CEO Totsie Memela will appear on Ukhozi FM at 21:05, specifically to discuss the R350 payment. Let’s hope the questions bring us some useful answers…

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Presh JM Reporter

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